Server / Network Support Engineer

Job ID: 175

Ahead Consulting is seeking engineers to be hired permanently with our client based in central Tokyo supporting a Cloud based environment and supporting clients as well as internal users. Work is conducted primarily in Japanese, so N1 or native levels are required. Business level English is required. 

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services.
  • Provide technical assistance and support as part of a global 24x5-support organization.
  • Work closely with engineers and product managers to improve the product and make our customers successful.
  • Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs.
  • ·Follow notification and escalation procedures.
  • Follow standards for communications with business involving operational issues.

Required skills

  • AT least 3+ years’ experience fully as Systems Engineer or a combination of Networking and Sysadmin
  • Strong knowledge of Linux/UNIX and Windows Server.
  • Familiarity with shell scripting.
  • Familiarity with multi-tasking and multi-processing.
  • Capable to setup monitoring, conduct performance audit and performance optimization
  • Strong understanding of administration (user accounts, permission models, access control).
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.).
  • Experience troubleshooting Linux performance (CPU, memory, I/O).
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace).
  • Familiarity with SQL.
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  • Familiarity with cloud computing.
  • Strong business ownership and customer focus.

Nice to have

  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.
  • Familiarity with BigQuery, Cloud Storage and CloudSQL.
  • Coding ability in one or more languages (Java, Python, C++, etc).
  • Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc).
  • Experience in deploying and managing distributed systems and clusters.
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc).
  • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement.

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