Project Manager - RD

Job ID: 203
Project Manager - RD

Qualifications
  • Proven track record of successful project and program management with Japanese clients
  • Experience working with global teams and especially teams in Japan, USA, and Europe
  • Ability to effectively resolve escalations
  • Excellent customer communication skills.

Responsibilities
  • Run a large program within a global organization.
  • Act as the main point of contact and coordinator for our operations in Japan
  • Serve as a business partner for Japanese customers 
  • Own business KPI’s and drive action to achieve them
  • Take ownership of support issues, engaging other internal / external expertise as required.

Required skills
  • 5+ years’ at least in a Project/Program Management role 
  • Experience managing multiple clients and multiple projects
  • Self-motivated, self-driven and capable to understand team needs.
  • Proactive and capable to manage issues on a day-to-day basis.
  • Proven experience managing customer, escalations, contracts, rotation, etc.
  • Excellent ability to identify specific customer needs and drive closure to identified customer issues.
  • Excellent business communication skills to translate Japanese unique market requirements into system specifications with rationale.
  • Deep understanding in difference between western and Japanese company culture/ operational mechanism. 
  • Deep understanding in Japanese localization both from business rules and technical perspectives.  
  • Excellent ability to foster a strong team environment.
  • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
  • Detailed oriented, capable of investigating escalated incidents and requests, communicate professionally in a timely manner, with the ability to adapt and learn new skills quickly. 
  • Capable to create unambiguous and high-quality deliverables.
  • Experience managing human factor and delivery complexity without impacts.
  • Capable to generate realistic mid and long-term goals
  • Effective change management

Nice to have
  • Understanding of Agile methodologies and, in particular, the main Scrum terms (standup, retrospective, backlog, iteration, etc.) and principles.
  • Develop a comprehensive understanding of challenges for the team.

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