User Support Engineer - Healthcare Insurance Industry

Job ID: 213

Ahead Group is looking for a User Support Engineer to join our client in the Health Insurance Industry. Successful candidates will have around 3 years or more of experience providing support in an enterprise level environment. Candidates must also have a good understanding of written and spoken Japanese as well as strong English.


  • Providing support to Japanese users locally.
  • Working as the escalation/chase person for off-shore infrastructure teams for deeper issues on Exchange, VMWare, Group Policy, Active Directory, Network, mobile device, video conferencing
  • ID management (network id application, revocation, password reset, login trouble)
  • Troubleshooting of general software like Outlook, Skype for Business, Windows
  • Troubleshooting hardware issues with desk phone, corporate iPhone, iPad, multi-function printer, webcam, video conference system, kiosks
  • Filing all tickets in Cherwell and Service Now, follow up for escalation and tracking other requests/issues
  • Project planning and coordination for migration to Windows 10, Cloud-based VM (VDI), application install and signoff checklists
  • Maintaining IT asset inventory


  • 3+ Years of relevent industry experience
  • JLPT 2 level Japanese or higher
  • TOEIC score of 800 or higher

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