Job Summary

Ahead Group is looking for a Technical Desktop Support specialist for a full-time, permanent role with an asset management client. You’ll support 70+ users in a bilingual office, both on-site and working from home, and resolve issues independently through to completion.

Responsibilities

• Manage user IDs and access: network accounts, email, password resets, login issues and revocation
• Troubleshoot Windows, Microsoft Office and VMware, including for users in a different Windows domain
• Support corporate iPhones and iPads, printers, webcams and video conference systems
• Log and document issues in ServiceNow through to root cause and post-mortem
• Escalate and resolve major outages by business priority
• Plan and coordinate the Windows 11 upgrade and cloud-based VDI migration
• Image devices, maintain the IT asset inventory and handle IT purchasing
• Collaborate with US colleagues outside Japan hours, with occasional after-hours support

Required Skills

• 4+ years of hands-on work experience
• Fluent Japanese and business-level English
• Experience with Microsoft Intune, AWS, CrowdStrike and Nexthink
• Time management and task prioritization
• Strong interpersonal communication skills
• Problem-solving skills
• Experience working in a multinational environment