Summary

Ahead Group is looking for a Quality Assurance Manager to join a client in the AI communications and enterprise SaaS sector. The ideal candidate will strengthen product quality by driving automated and manual testing for large-scale, high-traffic AI voice and messaging platforms.

Responsibilities

• Design, maintain, and improve automated test frameworks (Playwright / Cypress / Selenium) for AI-driven IVR, voice AI, and conversational platform features

• Execute manual and automated test plans to ensure quality for Japanese-language voice and chat workflows

• Collaborate with product, engineering, and operations teams to define test strategy, coverage, and acceptance criteria

• Review specifications and user stories to identify gaps, risks, and test dependencies

• Validate APIs, integrations, and performance characteristics across distributed systems

• Build QA documentation, processes, and best practices to improve overall development quality

• Contribute to CI/CD test pipelines and regression automation

• Identify defects, analyze root causes, and track issues through resolution

• Lead and guide QA team to improve QA process and testing

Required Skills

• 3+ years of experience in QA, QA Automation, or software testing

• Hands-on experience with test automation frameworks (Playwright, Cypress, Selenium, etc.)

• Strong understanding of REST APIs, debugging tools, and test environment management

• Ability to develop test strategies, write test cases, and execute comprehensive test plans

• Experience with Git, CI/CD, and modern development workflows

• Native or near-native Japanese and business-level English

• Comfortable working in dynamic startup or scale-up environments

Desired Skills

• Exposure to AI, voice systems, speech recognition, or conversational platforms

• Experience testing distributed, high-traffic systems

• Familiarity with TypeScript, Python, or similar languages

• Experience with API contract testing, load testing, or performance testing

• Background in building automation for multilingual workflows

• Experience defining QA processes inside fast-growing engineering teams